JESSE HOLNESS PROPERTY SERVICES 01843 221593
JESSE HOLNESS PROPERTY SERVICES01843 221593

Legal notice

Name of company
Jesse Holness Property Services

 

Registered office
99 Canterbury Road

Whitstable CT5 4HG

 

Contact details
Tel: 01843 221593
E-mail: info@jesseholnessproperty.com
Fax: 01843 221030

 

Business ID no.

7316192

 

VAT no.

998210976

 

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

   Call us today on 01843 221 593

Feature Property

FOR SALE!

  • KINGSGATE
  • Price £875,000
  • Detached house
  • Freehold
  • Four bedrooms 
  • Three bathrooms 
  • Four receptions 
  • Garden

 

FOR SALE!

 

  • BROADSTAIRS
  • PRICE: £284,995
  • Freehold
  • Two bedrooms
  • End Of Terrace 
  • Lounge/Diner
  • Central Heating
  • Courtyard Garden

SOLD!     

 

  • MARGATE
  • Price £179,995
  • Freehold
  • Terraced House
  • Three Bedrooms
  • Tenant in Situ
  • Garden

For more information...

contact us directly:

 

01843 221593

 

or use our contact form.

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