Name of company
Jesse Holness Property Services
99 Canterbury Road
Whitstable CT5 4HG
Tel: 01843 221593
Fax: 01843 221030
Business ID no.
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
CLIENT MONEY PROTECTION
Should a Money Shield Member go into administration or misuse your rent, deposit or other funds, Money Shield will reimburse you whether you are a landlord or a tenant.
This certificate confirms your money is protected by the Money Shield Client Money Protection Scheme and that you can claim back money lost in the event of your letting agent going into administration or misusing your funds.
Your Money Shield Protection
Details of your agent
JH Property Services (South East) Limited
Jesse Holness Property Services
Scheme Reference number
Expiry date 01/04/2022
is a member of Money Shield Client Money Protection Scheme 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG
HOW TO CLAIM
Simply go to money-shield.co.uk/page/Claim and complete the CMP application form.
We need to receive your application within 12 months of us being notified that a misappropriation has occurred.
You do not need to prove fraud. You only need to provide supporting evidence that you have not received the money you were legally entitled to, this may be in the form of your tenancy agreement or deposit protection certificate along with bank statements.
Your money is protected throughout the time that your agency is a member of the Money Shield Client Money Protection Scheme. If your agent leaves the scheme, they are required by law to notify you. All agents managing properties in England, Scotland or Wales are legally required to belong to a Government approved Client Money Protection scheme at all times and details of the scheme must be publicly available. If you discover at a later date that money has gone missing during the period of their membership of the scheme, you will still be covered even if they have subsequently left the scheme.
Unfortunately, we cannot make payments for any loss arising from war (whether foreign or civil), terrorism, rebellion, revolution, military uprising or any form of confiscation by the state. Money Shield Ltd, 6 Tournament Court, Edgehill Drive, Warwick, CV34 6LG